AI front desk built for law firms — answers calls, qualifies leads, captures intakes 24/7.
AI SMS that responds in under 30 seconds, qualifies cases, and converts texters into booked consultations — 24/7.
Potential clients text your firm and expect an instant response. If they do not hear back within minutes, they text the next attorney on their list. Our AI responds in under 30 seconds, qualifies the case, answers questions about your practice areas, and books consultations — turning cold inquiries into signed retainers.
Legal consumers today behave like any other consumer — they text. A potential personal injury client will message three law firms from the ER waiting room and sign with the first one that responds helpfully. An immigration client will text about visa options at 11 PM after reading about policy changes. Without AI, those messages sit until morning, and by then they have already retained someone else.
Our AI SMS does not send generic auto-replies like "Thank you for contacting our firm." It conducts real intake conversations — understanding whether someone needs a criminal defense attorney urgently or is exploring estate planning options over the coming weeks. It asks about case details, checks for time-sensitive deadlines like statutes of limitations, and guides each person toward booking a consultation based on their specific legal situation.
Beyond new client intake, AI SMS transforms how you communicate with existing clients. Automated case status updates reduce the number-one source of bar complaints — lack of communication. Consultation reminders cut no-shows by 35%. Retainer follow-up sequences convert hesitant prospects into signed clients. Every text feels personal because AI tailors each message to the recipient's case and situation.
Essential for personal injury, family law, and criminal defense firms where speed of response directly determines which firm signs the retainer.
Features
Leads get a response in under 30 seconds — before they contact your competitor. Intent is highest immediately after inquiry, and speed wins retainers.
Automated client updates reduce "what's happening with my case?" calls by 60%. Clients stay informed, attorneys stay focused on casework.
Not auto-replies — real AI conversations. Understands legal questions, answers accurately without giving legal advice, and guides toward booking naturally.
Clients can text photos of accident scenes, police reports, medical bills, and other documents. AI acknowledges receipt and logs them for attorney review.
Clients book consultations entirely via text. AI checks attorney availability, offers times, confirms booking — no phone call or website visit needed.
Automated sequences follow up with prospects who attended a consultation but have not yet signed. Personalized nudges at optimal intervals convert fence-sitters.
Real conversation flow — from inquiry to booked in under 2 minutes
The Process
A potential or existing client texts your firm's number with a question, intake request, or document. AI receives it instantly regardless of the time.
Natural language processing identifies intent — new case inquiry, existing client status check, consultation scheduling, or document submission. AI knows how to respond appropriately.
AI sends a personalized, helpful response in under 30 seconds. Continues the conversation naturally until the person's need is met or a consultation is booked.
Consultation booked directly into your calendar. Client gets confirmation text with office address and what to bring. Attorney gets intake summary. No staff time required.
Real Scenarios
Someone texts at 11 PM: "I was in a car accident today, the other driver ran a red light. Do I have a case?" AI responds instantly, asks about injuries and insurance, confirms the statute of limitations window, and books a consultation for the next morning — capturing a case potentially worth $30,000+.
A family law prospect attended a free consultation about divorce but did not sign. AI sends a personalized follow-up text 48 hours later, then again at 7 days, addressing common hesitations and offering to answer questions. Retainer signing rates increase 40% with automated follow-up.
An existing personal injury client texts "Any update on my case?" AI checks case notes and responds with the current status — discovery phase, waiting on medical records, settlement negotiation scheduled — without an attorney needing to stop what they are doing.
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Client Results
“We were losing intake leads because our paralegals couldn't respond to texts fast enough during the day. Now AI responds in seconds and books consultations. Our text-to-consult rate went from 15% to 52%.”
“Client communication complaints were our biggest headache. Since AI started sending automated case updates via text, our 'where is my case?' calls dropped 60%. Attorneys can focus on actual legal work.”
“The retainer follow-up sequences are brilliant. Before, prospects who didn't sign during the consultation just disappeared. Now AI follows up automatically and we convert 40% more of those fence-sitters.”
Everything you need to know before getting started.
Auto-replies send the same canned message to everyone. AI SMS has actual conversations — understanding the legal situation, asking qualifying questions, providing specific answers, and guiding each person toward booking a consultation based on their unique circumstances. It is the difference between "Thanks for contacting us" and genuinely helping someone.
Yes. AI is trained on your specific practice areas and can discuss personal injury claims, family law matters, criminal defense situations, immigration options, estate planning needs, and more. It provides accurate information without crossing into legal advice, and knows when to recommend scheduling a consultation for case-specific guidance.
All messages are encrypted and stored securely. We maintain SOC 2 compliance and follow strict data protection protocols aligned with attorney-client privilege requirements. Client conversations remain confidential and protected.
Yes. Clients can text photos of accident scenes, police reports, medical records, contracts, and other case-relevant documents. AI acknowledges receipt, logs them to the client's intake file, and notifies the assigned attorney for review.
AI handles both new inquiries and existing client communication — case status updates, appointment reminders, document requests, and follow-up messages. It becomes your complete SMS communication hub, reducing attorney interruptions while keeping clients informed.
Yes. AI SMS works with your existing firm number so clients do not need a new contact. Alternatively, we can set up a dedicated SMS line if you prefer to keep channels separate.
Most law firms are live with AI SMS within 48 hours. We configure your practice areas, intake protocols, and consultation booking flows during onboarding. No technical work required from your team.
Completely. You control the timing, messaging, and triggers for follow-up sequences. Set different sequences for different practice areas — a PI follow-up looks different from an estate planning follow-up. Customize everything to match your firm's voice and strategy.
Book a personalized demo and go live in 7 days.